Terms of Service

1. Introduction and Acceptance

These Terms of Service (the “Terms”) form a binding agreement between you (“you,” “your,” the “Customer”) and Dubai Property Leads (the “Company,” “we,” “us,” or “our”) and govern your access to and use of our website, platform, and services, together with your purchase and use of any lead pack (collectively, the “Services”).

By accessing the platform, creating an order, or completing checkout for any pack, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Refund & Replacement Policy and our Privacy Policy, each of which is incorporated into these Terms by reference. If you do not agree to all of them, you must not use the Services or purchase any pack.

These Terms are published on our website and are available for you to review in full before any purchase is made. Completing checkout constitutes your electronic signature and acceptance of these Terms as they exist at the time of your order.

2. Definitions

In these Terms, the following definitions apply:

• “Lead” means a single buyer or investor enquiry record supplied through the Services, comprising contact details and associated context such as budget, area, property type, and timeline where available.
• “Pack” means a purchasable quantity tier of Leads, including without limitation the Trial, Starter, Growth, Pro, Agency, and Enterprise packs, as described on the platform.
• “Free Sample” means a small set of archive Leads (historical records, typically around thirty days old) offered at no charge so that a prospective Customer can assess data format and quality.
• “Delivery” means the point at which a Lead or batch of Leads is sent to the checkout email associated with your order.
• “Payment Processor” means the third-party payment provider that processes payments on our behalf.
• “Platform” means our website, applications, and related systems through which the Services are offered.

3. Eligibility and Business Use

The Services are intended solely for use by real estate professionals, agents, brokers, brokerages, and businesses for legitimate business purposes. By using the Services you represent and warrant that you are at least eighteen (18) years of age, that you have the legal capacity and authority to enter into these Terms, and that where you act on behalf of an organisation you are authorised to bind that organisation.

The Services are provided on a business-to-business basis. You acknowledge that Leads are a commercial data product purchased for use in your business and not for personal, household, or consumer purposes.

4. Orders, Checkout Email, and Account Information

When you place an order you must provide a valid email address (the “checkout email”). All confirmations, onboarding communications, and Lead deliveries are sent to this address. You are solely responsible for providing an accurate, monitored email address, for keeping it accessible, and for ensuring that our messages are not blocked or filtered as spam.

We are not responsible for non-receipt of Leads or communications caused by an incorrect checkout email, a full mailbox, spam filtering, or any other issue within your control or the control of your email provider.

5. Nature of the Service

We supply structured buyer and investor enquiry data as a digital information product. We are a data and lead-generation provider only. We are not a real estate broker, agent, adviser, or intermediary; we are not a party to any transaction between you and any buyer; and we do not represent you in any dealing. Nothing in the Services constitutes real estate, financial, legal, tax, or investment advice.

You are solely responsible for how you contact, qualify, and deal with any Lead, for your own conduct and representations, and for compliance with all laws applicable to your business and outreach.

6. Lead Screening and Verification

Different packs are prepared using different levels of screening, as described on the platform:

• Trial, Starter, and Growth packs are AI-evaluated: each record is screened for contact validity and for the stated buyer criteria (such as budget, area, property type, and timeline).
• Pro, Agency, and Enterprise packs additionally include AI voice-agent verification, in which an automated call is placed and the buyer’s interest is recorded at the time of that call.

Screening and verification describe the state of a Lead at the time it is captured or called. They are not, and are not intended to be, a guarantee of a buyer’s future intent, availability, responsiveness, financial capacity, or decision to transact. A buyer’s circumstances and intentions may change at any time after a Lead is captured or verified.

7. No Guarantee of Results

We do not guarantee any specific outcome from the Services, including any number of contactable buyers, responses, appointments, viewings, deals, closings, conversion rate, revenue, or return on investment. Your results depend primarily on factors within your control or outside our control, including your speed of response, follow-up process, sales skill, pricing, inventory, competition, and prevailing market conditions.

Any figures, examples, statistics, testimonials, or averages presented anywhere on the platform or in our marketing are illustrative only and do not constitute a promise or guarantee of performance.

8. Pricing, Taxes, and Payment

Prices for each pack are displayed on the platform and are payable in full at the time of purchase through our Payment Processor. By submitting an order you authorise the charge for the applicable amount, including any partner or promotional discount validly applied at checkout.

You are responsible for any taxes, duties, levies, bank fees, currency-conversion charges, or similar amounts that may apply to your purchase and that are not collected by us. We reserve the right to correct pricing errors and to change prices at any time; changes do not affect orders already completed.

9. Delivery

Following payment confirmation, Leads are prepared and delivered to your checkout email, typically beginning within the timeframe indicated at checkout and in your confirmation email. Where a pack is delivered across more than one batch, the schedule is at our reasonable discretion so that Leads can be sourced and prepared appropriately.

Estimated delivery timeframes are targets, not guarantees, and may be affected by factors outside our reasonable control. Delivery is deemed complete when Leads are sent to your checkout email.

10. Refunds and Replacements

All sales are final and non-refundable. Your sole and exclusive remedy in respect of any Lead is replacement of a Lead with invalid contact information in accordance with our Refund & Replacement Policy, which is incorporated into these Terms by reference. You should read that policy in full before purchasing.

11. Acceptable Use and Customer Obligations

You agree that you will:

• use Leads and the Services only for lawful, legitimate real estate outreach and only in compliance with all applicable laws and regulations, including data protection, privacy, electronic marketing, and do-not-contact rules;
• obtain and maintain any licences, registrations, or authorisations required for your business and honour any request by an individual to opt out of contact;
• keep your access credentials and checkout email secure; and
• not resell, sublicense, syndicate, share, publish, or otherwise distribute delivered Leads to any third party.

You agree that you will not:

• use the Services in a manner that is unlawful, deceptive, harassing, or abusive, or that infringes the rights of any person;
• scrape, harvest, reverse engineer, or attempt to gain unauthorised access to the platform or its data;
• introduce malware or interfere with the integrity or performance of the platform; or
• misrepresent your identity, your authority, or your affiliation with any person or entity.

12. Lead Allocation and Non-Syndication

Each delivered Lead allocation is intended for the purchasing Customer. We do not intentionally release the same allocated buyer record to competing purchasers. This commitment concerns our allocation practice and is not a warranty that any buyer has not independently made contact with, or been contacted by, other parties through channels outside our control.

13. Intellectual Property

The platform, including its software, design, text, graphics, logos, and other content (excluding the Lead data delivered to you), is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use delivered Leads for your own internal business outreach, subject to these Terms. All rights not expressly granted are reserved.

14. Third-Party Services

The Services rely on third parties, including our Payment Processor and email delivery providers. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability, or performance of any third party, and any issue with a third-party service does not entitle you to a refund of amounts paid for Leads.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and all Leads are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty that Leads will be contactable, interested, or will convert or generate revenue. We do not warrant that the platform will be uninterrupted, secure, or error-free.

16. Limitation of Liability

To the maximum extent permitted by law, in no event will the Company, its owners, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, commissions, data, goodwill, or business opportunity, arising out of or relating to the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to any pack or your use of the Services will not exceed the amount you actually paid to us for the specific pack giving rise to the claim, and your sole and exclusive remedy is lead replacement as set out in the Refund & Replacement Policy.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, officers, and employees from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services or Leads, your breach of these Terms, your outreach to or dealings with any buyer, or your violation of any law or the rights of any third party.

18. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraud or abuse, or created risk or legal exposure for us or others. Sections that by their nature should survive termination (including those relating to payment, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

19. Changes to the Terms and the Services

We may modify these Terms or the Services from time to time. Updated Terms take effect when posted on the platform, and the “effective date” above will be revised accordingly. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. The Terms that applied at the time of your order govern that order.

20. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, outages, failures of telecommunications or third-party services, labour disputes, or governmental action.

21. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, reorganisation, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

22. Severability, Waiver, and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with the Refund & Replacement Policy and the Privacy Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior understandings.

23. Governing Law and Dispute Resolution

These Terms are governed by applicable law, and any dispute arising out of or relating to them or to the Services is subject to the exclusive jurisdiction of the competent courts in the jurisdiction in which we operate. Before commencing any formal proceeding, you agree to first contact us and attempt in good faith to resolve the matter, including by using the reporting and replacement process in the Refund & Replacement Policy where relevant.

24. Electronic Communications and Contact

You consent to receive communications from us electronically, including confirmations, service messages, and notices, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. For any question about these Terms, contact us at support@dubaipropertyleads.ae.