Refund & Replacement Policy

1. Overview and Scope

This Refund & Replacement Policy (the “Policy”) explains the limited circumstances in which we provide a remedy for delivered Leads. It applies to every purchase made through Dubai Property Leads and forms part of, and should be read together with, our Terms of Service. By purchasing any pack you accept this Policy in full.

2. All Sales Are Final

Leads are a digital information product delivered electronically. Once a Lead has been delivered, it has been disclosed to you and consumed and cannot be returned, withdrawn, or “unseen.” For this reason, all sales are final and all payments are non-refundable.

This applies to every pack, including the Trial, Starter, Growth, Pro, Agency, and Enterprise packs, and applies regardless of how many Leads you contact, whether any buyer answers or responds, and whether any deal, viewing, or commission results.

3. Definitions

• “Invalid Contact” means a delivered Lead whose primary contact information is objectively unusable, namely a disconnected or incorrect telephone number, or an email address that is undeliverable. A number or email that is valid but simply not answered is not an Invalid Contact.
• “Reporting Window” means the period of forty-eight (48) hours following Delivery of the Lead in question.
• “Replacement” means the provision, at no additional charge, of a substitute Lead from the available pool in place of a qualifying Invalid Contact.

4. The Sole and Exclusive Remedy: Replacement

Our sole and exclusive remedy, offered in good faith, is free Replacement of a delivered Lead that is an Invalid Contact, subject to the eligibility conditions below. Replacement is our maximum liability in respect of any individual Lead. We do not provide cash refunds, credits redeemable for cash, or partial refunds.

5. Eligibility for Replacement

To qualify for Replacement, all of the following must be met:

• the Lead is an Invalid Contact as defined above;
• the issue is reported to us within the Reporting Window (48 hours of Delivery);
• you provide the relevant Lead reference and a reasonable description or evidence of the invalid contact detail; and
• the Lead has not been misused, shared, or distributed in breach of the Terms.

Replacement requests made after the Reporting Window, or that do not meet these conditions, may be declined.

6. What Is Not Covered

No refund, credit, or Replacement is available where a Lead’s contact details are valid but the outcome is not what you hoped. Without limitation, the following are not defects and are not grounds for any remedy:

• a buyer who does not answer, does not return calls or messages, or is slow to respond;
• a buyer who is “just looking,” is not ready, changes their mind, has already purchased elsewhere, or simply declines to proceed;
• dissatisfaction with conversion rate, return on investment, or lead “quality” in general;
• your choice of a smaller or lower-volume pack, or a decision not to follow recommended follow-up practices;
• results attributable to your own response time, sales approach, pricing, or the prevailing market; and
• a change in a buyer’s circumstances or intentions after the Lead was captured or verified.

A Lead being uninterested, unresponsive, or not converting is an ordinary feature of outreach and is not a defect in the product.

7. What Screening Does and Does Not Mean

Leads are screened before Delivery for contact validity and stated buyer criteria, and Pro and larger packs add AI voice-agent verification recorded at the time of the call. Screening and verification reflect the state of a Lead when captured or called and are not a guarantee of a buyer’s future intent, availability, or decision to purchase, as further described in our Terms of Service. Higher-volume and voice-verified packs are recommended where stronger conversion potential is important to you.

8. How to Report an Invalid Lead

To request a Replacement, email support@dubaipropertyleads.ae within the Reporting Window with (a) the Lead reference(s) and (b) a short description of the invalid contact detail (for example, “number disconnected” or “email bounced”). Please submit all qualifying Leads from a single delivery together where possible.

9. Processing and Delivery of Replacements

Qualifying Replacement requests are typically processed within twenty-four (24) hours of receipt. Replacement Leads are drawn from the available pool and delivered to your checkout email. Where a like-for-like match is temporarily unavailable, we will provide the closest available Replacement.

10. Free Samples and Trial Packs

Free Samples are provided from our archive of historical records at no charge and carry no refund or Replacement entitlement. The Trial pack is a low-cost, one-time entry offer intended to let you assess the Service; like all packs, Trial purchases are final and non-refundable and are subject only to the Replacement remedy for Invalid Contacts.

11. Chargebacks and Payment Disputes

Because this Policy is published in advance and is accepted by you at checkout, initiating a chargeback, reversal, or payment dispute in place of the reporting and Replacement process described above is a breach of the Terms. We reserve the right to contest any such dispute and to provide the Payment Processor and any relevant body with evidence of Delivery, of the screening applied, and of your acceptance of this Policy and the Terms.

12. Genuine Billing Errors

This Policy addresses satisfaction with delivered Leads and does not limit correction of a genuine billing error, such as a duplicate charge caused by a technical fault. If you believe you have been charged in error, contact us promptly and we will investigate and correct any verified error.

13. Fraud and Abuse

We may decline any request, and may suspend access, where we reasonably believe a request is fraudulent, is made in bad faith, or is part of a pattern of abuse of this Policy.

14. Changes to this Policy

We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase, and the “effective date” above reflects the current version.

15. Acceptance

By purchasing any pack, you confirm that you have read, understood, and agree to this Refund & Replacement Policy and to our Terms of Service, and that you accept that all sales are final and that Replacement of Invalid Contacts is your sole and exclusive remedy. This Policy is governed by applicable law.